Pre Sale Terms & Conditions

These Presale Terms and Conditions (“Terms”) apply in addition to and vary the terms of the At Home With Hilda Terms and Conditions of Sale (“Standard Terms”) with respect to goods purchased during pre-sale promotion (“Presale Product”).

In these Terms a reference to “we”, “us” or “hilda” is a reference to AT HOME WITH HILDA ABN 60 513 527 804 and its related bodies corporate trading as AT HOME WITH HILDA.

Please read these Terms and our Standard Terms carefully before submitting your Presale Product order.

1. Time

The presale will commence at 9:00 AM AEST 27th of September and will close once sold out or production capacity has been reached. This process can take anywhere from 1 day to 7 days.

2. Products

The quantity, style, sizes and other details of Presale Products that is available is at our discretion and may change during the presale period.

3. Payment

You will be charged the full price of the Presale Products at the time of placing your order. Please see our Standard Terms regarding payments.

4. Delivery

Presale Products are subject to manufacture. At the end of the presale promotion, all purchase orders will be counted and sent to start production via our overseas manufacturing facilities,

We estimate that the production process will take between 30 to 60 working days but we do not accept responsibility for any delay that may arise. Orders will only be refunded if production does not proceed for any reason or if the production time becomes unreasonably delayed. We at all times reserve the right to stop production and refund any order unable to be delivered.

If you have ordered any of our normal Products with our Presale Products, we will only ship the items together and the longer waiting time may apply. We will not ship part-orders.

5. Returns

Presale Products will still be subject to return in accordance with our Returns Policy.

6. Customer Information

We will collect information from you at the making of your purchase order in accordance with our Privacy Policy and Credit Reporting Privacy Policy.

7. Miscellaneous

Hilda's reserves the right to change any of these Terms for any reason at any time before your purchase order is placed. Please check any updates to these Terms, any additional terms advertised on the presale web page and at your checkout, as well as our Standard Terms, before making your purchase.